Policies

Cancellation Policy

We understand that travel plans can change unexpectedly. To provide flexibility while maintaining fairness, our cancellation policy is as follows.Last updated: August 7, 2026

1. Full Refund

Customers who cancel at least 1 hour prior to their scheduled drop-off time will receive a full refund of their booking cost.

2. Partial Refund

Cancellations made less than 1 hour before the scheduled drop-off time will incur a fee of 50% of the booking cost. The remaining 50% will be refunded.

3. No-Show Policy

If a customer fails to cancel and does not arrive at the scheduled drop-off time, no refund will be issued.

How to cancel

To cancel your booking, please contact our customer support team at info@storeandsnore.com or call us at 615-218-8010.

Thank you for understanding, and we look forward to serving you! See also our Terms of Service and Luggage Storage Agreement.